Privacy policy

Flowershift Pty Ltd (“we”, “us”) respects your privacy. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

• Account details: your name, email, phone number and organisation.
• Your data: we process the files you compress only to provide the Service. If they contain personal information, we handle it as your service provider.
• Billing details: handled by our payment provider; we don’t store full card numbers.
• Usage data: how you use the Service, device and browser details, and logs we need to run and secure it.
• Messages: anything you send us, such as support emails or demo requests.

2. How we use it

• To provide the Service, and to bill you.
• To support you and tell you about changes to the Service.
• To keep the Service secure and to improve it.
• To send product news, only if you agree. You can unsubscribe at any time.

We don’t sell personal information.

3. Who we share it with

We share personal information only with service providers who help us run the Service, such as hosting, email and payment providers, and only as needed. Some of them store data outside Australia; we take reasonable steps to make sure they protect it. We may also disclose information where the law requires.

4. How we protect it

We use encryption in transit and at rest, access controls and monitoring. See our security page for more.

5. Cookies

This website uses only the cookies it needs to work. The app uses cookies to keep you signed in. Placeholder: update if analytics are added.

6. Access, correction and deletion

You can see and update most of your information in the app. To ask for a copy of your information, a correction, or for your account to be deleted, send a privacy request.

7. Complaints

If you have a privacy concern, send a privacy request and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Changes

We may update this policy. The date at the top shows when it last changed.